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Network & Desktop Support Manager

November 14, 2013 - March 12, 2014
Location:PHOENIX, AZ
Employment Type:Full Time
Description:The Network & Desktop Support Manager will be a key member of the IT management team by managing a distributed team to deliver network and desktop support for 750 employees throughout 6 states in the United States. This includes 60 remote users and a 75 person call center. This position will report directly to the CIO in a dynamic, flat, fast paced environment where the service to internal and external customers is paramount.
Duties: Liaison between Matrix and our sister company (Reliance Standard Life Insurance) who provide the helpdesk and network administration functions.
Design, evaluation, implementation, project management and support of the network and tier two desktop support.
Management of existing network and desktop support staff
Hands on work with end users, vendors, processes, procedures and policies.
Partner with development on projects and troubleshooting to ensure that all aspects of the environment are being considered during project investigation or process change.
Qualifications: 5 + years experience as a senior network administrator in a Windows, Red Hat Linux environment, Windows 2003, 2008, AD and DNS
2 + years experience managing desktop support in an XP and Windows 7 environment.
Experience with VOIP phone systems Preferred Interactive Intelligence
CompTIA A+ certified or CompTIA Network + certified
Highly proficient in Group Policy setup and deployment
TCP/IP network design
Wan Topologies: MPLS, Internet VPN
Switches: Extreme 8810 and 460 range
VPN and Firewalls: CISCO 5510 and Fortinet 300A
Network monitoring Nable, Scrutinizer, Opnet, Wire Shark, Extreme Ridgeline
Security design and compliance across all network devices at all layers.

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