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IT / DESKTOP SUPPORT TECHNICIAN - PHOENIX, AZ (CONTRACT)

January 16, 2013 - February 08, 2013
Location:PHOENIX, AZ
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:IT
Description:IT / DESKTOP SUPPORT TECHNICIAN

This is a contract position based in our Phoenix office.
Duties:The primary function is to provide assistance with our hardware and software image refresh project while assisting with hardware and software desktop support to our 700+ users within the Phoenix office as well as our remote offices and telecommuters.

The job requires telephone and personal contact with users on a daily basis, so the ability to communicate clearly without technical jargon is extremely important.

The environment is fast paced and changes rapidly, so the candidate must be results driven and operate with a sense of urgency to user requests.
Qualifications:REQUIRED EXPERIENCE:
A+ Certified, Network + Certified, Microsoft Certified Professional

3+ years supporting Windows XP environment as well as some Windows 7

Experience with PC and laptop imaging utilizing WDS

1+ years of supporting Active Directory and Outlook

Virus and Malware irradiation (Preferably McAfee)
PC performance problem resolution locally and via remote connection

Ability to add, cards, hard drives and memory to laptops and PC’s

Knowledge of network resources, i.e. shared drives

Knowledge of VoIP systems on aN end user level

Network Printer and Personal Printer problem troubleshooting and resolution

Must have worked in a support environment and be familiar with the principal and operations of a ticketing system

OPTIONAL EXPERIENCE:
Knowledge of Citrix an advantage.

Knowledge of SQL in an Oracle environment

Exposure to Unix or Linux an advantage

Sun LDAP directory Server

Knowledge of VDI is a plus

ADDITIONAL JOB REQUIREMENTS:
•Must be a quick Study, in terms of the required process
•Must be very detailed orientated
•Must have good personal organizational skills
•Must have proven ability in customer service and communication

PERSONAL REQUIREMENTS:
•Must have a strong work ethic
•Must have good verbal communication skills
•Must have a commitment to get the job done and a sense of urgency to complete critical issues
•Demonstrable ability to know when to ask for help / clarification


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