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National Account Manager (TPA)

February 20, 2013 - July 23, 2013
Location:PHOENIX, AZ
Salary Range:DOE
Employment Type:Full Time
Department:Implementation / Client Services
Description:The selected candidate will be responsible for managing an assigned book of Workers’ Compensation clients. They will be accountable for the successful attainment of key metrics, including client persistency, maintaining client satisfaction, implementing new programs and meeting client expectations of account management.

At the client level, the Account Manager will be responsible for implementing new programs, delivering management reports to self-insured clients and trending reports to insured clients, maintaining client documentation and providing system training. The Account Manager will also participate in finalist meetings.

Duties:• Maintain and service a book of business – for integrated or single line of business ranging from 20-30 programs, depending upon complexity.
• Primary client contact – program owner with focus on maintaining and improving client satisfaction.
• Work closely with the Sales and internal support resources in order to develop an effective and efficient strategy and workflow for new and existing business.
• Produce and maintain client documentation.
• Develop management reports for self-insured clients. Provide trending information to prepare clients for renewal on insured programs. Educate client on cost drivers of programs, analyze trends. Respond to broker report requests.
• Facilitate issue resolution and draw on expertise of internal partners as needed.
• Provide system training on both eServices and FARA’s iCE and iCow.
• Ensure client persistency, new customer/product implementations, and customer satisfaction.
• Serve as a Company leader and subject matter expert.
• Work effectively with claims departments to implement new business, maintain client service expectations, and prepare for renewal situations.
• Proactively identify cross sell opportunities (additional lines of business) to existing clients.
• Serve as liaison with Finance to set up or resolve Bank Account and funding issues.
• Play key role in MPN and HCO set up.
• Serve as escalation point for broker and client if communication with Claims is not resolving concerns.
• Ultimately cross-train to become full-service Account Manager across all lines of business.
• Travel, as required, based on the assigned geographic book of business
Qualifications:• Minimum of two years of account management experience required, ideally with a TPA or insurance entity.
• Work history should include group insurance claims administration, human resources or benefit administration or underwriting with a bias towards providing superior client service and satisfaction.
• Bachelor’s Degree required.
• CEBS, PHR, CWCP, NRWCS or CPDM preferred.
• Excellent presentation and written/verbal communication skills.
• Expertise in using basic Microsoft Office applications, including PowerPoint, Excel and Word.
• Proven ability to multi-task, deal with tight deadlines and demonstrate superior analytical and problem solving skills.

In addition, the selected candidate must be able to stand, reach, bend over, pick up and transport files and other office items weighing up to 5 lbs. Candidate must be able to remain seated at the workstation for up to seven (7) hours per day. Candidate must be able to utilize a PC, copier, and other office equipment. Candidate must also be able to visit other areas of the company on a frequent basis and be able to read, write and effectively communicate verbally, the English language.

Matrix Absence Management is a nationwide company that partners with employers to provide customized management of disability, workers’ compensation and family leave programs.

We service a wide range of nationwide clients. Our clients include Fortune 500 companies, Technology sector leaders, Service Companies, Manufactures, Bio Tech, Utilities and Healthcare.

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