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Desktop Support Technician (Temporary)

January 27, 2014 - February 14, 2014
Location:PHOENIX, AZ
Exempt/Non-Exempt:Non-Exempt
Benefits:FULL BENEFIT PACKAGE
Employment Type:Full Time
Department:IT
Description:The primary function is to provide hardware and software desktop support to our 700+ users within the Phoenix office as well as our remote offices and telecommuters. This position has a high level of telephone and personal contact with users on a daily basis. The environment is fast paced and changes rapidly.

(Temporary Assignment- 2 Months)
Duties:• Supporting Windows XP environment as well as some Windows 7
• Experiencing with PC and laptop imaging utilizing WDS
• Supporting Active Directory and Outlook
• Experience with Virus and Malware irradiation (Preferably McAfee)
• PC performance problem resolution locally and via remote connection
• Ability to add, cards, hard drives and memory to laptops and PC’s
• Network Printer and Personal Printer problem troubleshooting and resolution
• Experience with operations of a ticketing system
Qualifications:• A+ certified, Network + certified, Microsoft Certified Professional is required
• 3 + years supporting Windows XP environment as well as some Windows 7 is required
• 2 + years of supporting Active Directory and Outlook is required
• Knowledge of network resources, i.e. shared drives
• Knowledge of VoIP systems on a end user level
• Knowledge of Citrix an advantage, preferred
• Knowledge of SQL in an Oracle environment, preferred
• Exposure to Unix of Linux an advantage, preferred
• Sun LDAP directory Server, preferred
• Knowledge of VDI, preferred
• Must have worked in a support environment and be familiar with the principal and operations of a ticketing system
• Must be a quick study, in terms of the required process
• Must be very detailed orientated
• Must have good personal organizational skills
• Must have proven ability in customer service and communication without technical jargon is extremely important

The IT Desktop Support Technician must possess high energy, drive and positive attitude; is committed to customer service and teamwork; has ability to multi task and is focused on achieving results with a sense of urgency to user’s requests.


Physical Requirements
• Requires standing and walking for long periods of time (a must)
• Must be able to utilize stairs.
• Ability to lift and carry product weighing up to 50 lbs.
• Frequently, push and pull, squat and kneel with product weighing up to 25 lbs.


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