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National Account Manager (TPA)

Location:DENVER, CO
Salary Range:DOE
Employment Type:Full Time
Department:Implementation / Client Services
Description:The incumbent will be responsible for managing an assigned National Account book of business. They will be accountable for the successful attainment of key metrics, including client persistency, maintaining client satisfaction, implementing new programs and meeting client expectations of account management.

At the client level, the Account Manager will be responsible for developing and driving client strategies throughout the year to ensure persistency and profitable growth metrics are achieved. This may include (but is not limited to) delivering and defending renewals, developing new product (cross-sell, up-sell, etc.), program development recommendations and defensive strategies.

Duties:• Maintain and service a book of business - fully integrated or single line of business ranging from 10-20 programs, depending upon complexity.
• Primary client contact – program owner with focus on maintaining and improving client satisfaction
• Work closely with the Sales, Implementation Manager, and internal support resources in order to develop an effective and efficient strategy and workflow for new and existing business.
• Produce and maintain client documentation.
• Develop and deliver semi-annual stewardship reports. Educate client on cost drivers of programs, analyze trends..
• Facilitate issue resolution and draw on expertise of internal partners as needed.
• Develop strategies to address concerns, process barriers, technology or resource constraints and expand program development.
• Develop and manage annual client strategies to ensure persistency and profitable growth.
• Lead the client renewal strategy for assigned customers (excluding insured Workers’ Compensation programs). This includes managing applicable internal partners, reviewing and
negotiating the financials and ultimately presenting and successfully deliver the renewal to the customer.
• Achieve or exceed assigned metrics for client persistency, new customer/product implementations, and customer satisfaction.
• Serve as a Company leader and subject matter expert.
• Work effectively with claims departments to implement new business, maintain client service expectations, and prepare for renewal situations.
• Proactively identify cross sell opportunities (additional lines of business) to existing clients
• Travel, as required, based on the assigned geographic book of business
Qualifications:• Minimum of three years of account management experience required.
• Work history should include group insurance claims administration, human resources or benefit administration or underwriting with a bias towards providing superior client service and satisfaction
• Bachelor’s Degree required.
• PHR, CPDM or CEBS preferred.
• Excellent presentation and written/verbal communication skills.
• Expertise in using basic Microsoft Office applications, including PowerPoint, Excel and Word.
• Proven ability to multi-task, deal with tight deadlines and demonstrate superior analytical and problem solving skills.

In addition, the selected candidate must be able to stand, reach, bend over, pick up and transport files and other office items weighing up to 5 lbs. Candidate must be able to remain seated at the workstation for up to seven (7) hours per day. Candidate must be able to utilize a PC, copier, and other office equipment. Candidate must also be able to visit other areas of the company on a frequent basis and be able to read, write and effectively communicate verbally, the English language.

Matrix Absence Management is a nationwide company that partners with employers to provide customized management of disability, workers’ compensation and family leave programs.

We service a wide range of nationwide clients. Our clients include Fortune 500 companies, Technology sector leaders, Service Companies, Manufactures, Bio Tech, Utilities and Healthcare.

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